West Broad Honda
Located in Richmond, Virginia, West Broad Honda is a reputable dealership that offers a range of vehicles and exceptional customer service. Customers have praised the staff for being friendly, helpful, and professional, making the car-buying experience a pleasant one.
One standout feature of West Broad Honda is their dedication to providing honest and transparent service. Customers appreciate the detailed explanations given by technicians, helping them make informed decisions about their vehicle maintenance. This level of integrity builds trust and loyalty among patrons, making them more likely to return for future services.
Another highlight of West Broad Honda is the relaxed and pressure-free environment that customers experience. Sales professionals like Rob Ramer are praised for their respectful and non-pushy approach, ensuring that customers feel comfortable throughout the purchasing process. The dealership's commitment to providing a positive and stress-free experience sets them apart from others in the industry.
Overall, West Broad Honda stands out for its exceptional customer service, knowledgeable staff, and commitment to honesty and transparency. Whether you're in the market for a new car or in need of maintenance and repairs, West Broad Honda is a reliable choice that prioritizes customer satisfaction above all else.
West Broad Honda Menu
Location
Address: 7014 W Broad St Richmond, VA 23294
Phone: (804) 672-1111
Last Reviews
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Author: Jose G.
I purchased a brand new car from this dealership March 20 2024. At first I spoke to a gentleman, I couldn't get his name but he completely blew me off saying he couldn't help me. Then I went into the used cars part of the dealership and spoke to Olivia Heathcock. She helped me leave with a brand new 2024 civic touring. She was very friendly, very welcoming and very professional. I recommend going to her if you need help with anything. She helped me get the lowest APR and with a great price. Car runs great and I have warranty and GAP insurance all included. Big thank you to her.
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Author: Erica H.
The technician gave me an estimate that included "here is the minor repair that you really should do" to "this is a part issue that is expensive to fix since the whole piece needs to be replaced for a small air leak on the connector, but it shouldn't cause any damage (and you can probably go for hundreds or thousands of miles) as long as the air filtration warning light stays on with a solid color. If it blinks, uou need to stop driving immediately and get service or major damage will occur.) I asked about alignment and talked about whether I really needed it and we decided it wasn't necessary. So I got some recommended maintenance done that was sooooo much cheaper than if the technician had advised me that expensive repairs were required. Recommendations like that are what makes me more likely to go back. I will definitely go back next time I need something.
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Author: Sam B.
This is a nice, low-key dealership. Rob Ramer is a sales veteran, but in a good way, and will not pressure you or use any kind of tricky tactics. The F&I guy--Phil Noel--was respectful and courteous and did not push aftermarket products on me. Highly recommended.
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Author: Darryl F.
My wife took her car there for the oil change, and they found out the light bulb was out in the back. And they said the wipers were a little worn. They wanted $400 to replace the light bulb and the wipers. My wife said we will do that ourselves. Just change the oil. after the oil change, to our surprise, we found out they put a Virginia State Police Rejection sticker on her car without telling us. My wife called back later and they realized their mistake. They thought her inspection was expired, which it wasn't for another 5 months, so they replaced her lightbulb and gave her a new inspection for free.